Service Terms and Conditions

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These Service Terms and Conditions (these “Terms”) set forth the terms governing Provider’s provision of the Services described on the Statement of Legal Aid Services and stated on original invoice sent to client, that are hereby incorporated into the Agreement. 

This statement of Legal Aide Services and the Service Terms and Conditions attached hereto (collectively, the “Agreement”) is entered into by and between the client specified in the Statement of Legal Aid Services and  . Any capitalized terms used but not defined in this Statement of Legal Aid Services have the meaning set forth in the Service Terms and Conditions.

Accepted and agreed by their duly authorized representatives of the parties as of the Effective Date.

Legal Document Preparation Services: 

Client is obtaining legal document preparation services from EAP, not any particular attorney, and/or attorney services will be provided to Client. All documents will be created by EAP and EAP will collect additional information to complete client's case filing. EAP is responsible in submitting cases to the appropriate departments and providing records to client of proof of filing. EAP will be the main point of contact between the court and the client. Any response a client may need for the court EAP will be responsible to respond at no cost. 

Legal Aid Services Provided

• Pardon: Assistance of completing an application to submit for a Governors Pardon, this includes interview with client, reference letters, application assistance, obtain copy of original case files, fingerprint request, criminal background copy and assistance with personal declaration. A certified request of you background is requested from our firm. Process services are used to ensure the deliverance of you all your documents at the cost of the firm. Applications need to include the following items to be complete: original case file(s), transcripts, letters of reference of character, initial interview with paralegal, requested background check, personal declaration and original application. Any additional information can be added to application upon request ex: diplomas, awards, certificates. 
• Expungement / Seal / Early Termination: Assistance with reopening  your case to have the case reviewed by the court to resentenced client either to dismissal or lessen charges. Original case files are requested on your behalf. A certified request of you background is requested from our firm. Process services are used to ensure the deliverance of you all your documents at the cost of the firm. 
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Conditions

This agreement will not take effect, and EAP will have no obligation to provide legal aid services, until client has paid the  full amount requested as a filing fee required by Paragraph 1 of this agreement. Once filing fee is paid, client is agreeing to this agreement. In some instances a deposit is also an act of agreement and some services may be started on your behalf. 

Services and Compensation 

EAP will provide the services specified in the Statement of Legal Aid (“Services”) to Client on the terms and conditions specified in these Terms. Client will pay provider the fees in the amount and frequency specified in the invoice sent to client prior to starting any case filing. All fees paid under this Agreement are non-refundable, unless otherwise expressly specified in these Terms or the Statement of Work.  Full filing fee must be paid to begin legal services. If you have a payment plan once your final payment is made your case will begin to be prepared for filing. There are no refunds at any point, after the 1st payment is made and records has already done a background check on client.

Extra cost. 

EAP may incur various costs and expenses in performing legal services under this agreement. Additional cases and services may be billed out of the original invoice or billed separately.

Responsibilities of law firm and client

EAP will perform the legal aid services called for under this agreement, keep client informed of progress and developments. Respond within a reasonable time to client's inquiries and communications. Client will be truthful and cooperative with EAP. Provide on a timely basis all information and documents necessary to EAP's, keep EAP reasonably informed of  any notices received by client from the courts. Client must send by email any changes of address, telephone number, and any information obtaining to the case payments agreements. Client should keep in mind that EAP's ability to adequately prepare Client's legal documents is dependent upon Client keeping EAP fully informed.  

Client Obligations. 

Client will provide EAP with true and correct information to allow EAP to perform the Services. Additionally, Client will allow necessary time to obtain any information to complete any filing, which may include obtaining court records, criminal records, probation reports, police reports or statements from other parties. If client can obtain required information, client will promptly notify the records department and submit such information email. Client agrees to conduct in a professional manner at all times and will not commit acts that will be considered harassment, slander or unethical towards anyone associated with the client's file. Client understands that that this is a professional agreement, and complaints can be filed in the court of law if there is a disagreement in the services provided. EAP will do whatever it is capable of doing to successfully file clients court documents to the court and client understands that the court is the sole decision maker on clients filing.  If client is to breach this obligations EAP has the right to withdraw from assistance with clients file due to the conduct of client's behavior with no refund. This includes, harassing, threaten, cyber stalking, slandering, placing damage comments or reviews on the internet. Disputing fees after case has been filed. Calling or texting any EAP legal professional regarding unrelated subjects, accessing calling, email, or texting. Client agrees to act according to standards of a professional business relationship. In no way should EAP legal professionals feel uncertain during the assistance of clients document preparation. 

Refunds

If not set forth in the Statement of Legal Aid, Services,  there  are no refunds once your file has been submitted into our system to the records department. Your case information and your background check is immediately pulled once you have filed out an intake form. Furthermore additional case documents and files may have been requested on behalf of your filing. Inconclusive there are fees that associated with these requests and the deliverance of the these documents. We do disclose any of our fees from our providers. 

Withdrawal of Legal Aid Assistance. EAP may withdraw at any time as permitted under the Rules of Professional Conduct of the State Bar of California. The circumstances under which the Rules permit such withdrawal include, but are not limited to, the following: (a) Client consents to withdrawal, (b) Client's conduct renders it unreasonably difficult for firm to carry out the services effectively, or (c) Client fails to pay' fees or costs as required by his or her agreement with EAP. Notwithstanding EAPs withdrawal, Client will remain obligated to pay the agreed fee for services provided, and to reimburse EAP for all costs advanced, before the withdrawal.

Postponing or Cancellation. 

If not set forth in the Statement of Legal Aid Services, any postponing or cancellation of the Services will be subject to EAP’s postponing or cancellation policy. If you would like to place your case on postpone status because of another legal or personal matter, this can be requested but no refund will be given. No additional charges will be added to case while it is postpone. If in some case you request to cancel, you are accepting to forfeit your paid balance. Due to your file having to be created by our records department. 

Disclaimer of Guaranty. 

Although EAP may express an opinion about possible results regarding the outcome of Client's matter or specific time of case completion, EAP cannot guarantee any particular result. Client acknowledges that EAP has made no promises about the outcome and that any opinion offered by EAP in the future will not constitute a guaranty. Every case is different and have different responds from the court. In some instances cases may be investigated adding additional time to your case. Note, cases and applications that have been submitted by our firm have been approved if client met all the requirements of the court and has no pending cases that interferes with the new filing. All cases and applications are based on approval of the departments that hold jurisdiction to your case. 

Errors and Omission Coverage 

EAP maintains errors and omissions insurance in excess of the amount required by California law. If your case is returned for additional information or invalid information was submitted.. EAP will hold responsibility to respond to the error at no additional cost to client. 

Important Terms to Remember: 

All cases are subject to approval by the court not by our organization. We prepare your documentation and we at no point guarantee or are in control of when you case will be heard. Depending on your case and your history the case will be investigated by the court and moved forward according to their results.